DOSH Client's Charter
We are committed to perform three (3) core activities of the Department, namely Standard Setting, Enforcement and Promotional and Advisory services in the field of Occupational Safety and Health with fair, firm and friendly (3F) with the following pledge :
|
No.
|
Client Charter
|
Duration
|
|
1
|
Design approval of the following certificated machinery: | |
| i. Steam Boilers within 25 working days | 25 days | |
| ii. Unfired Pressure Vessels within 15 working days | 15 days | |
|
2
|
Registration of Safety and Health Officers (SHO) within 30 working days | 30 days |
|
3
|
Approval of certificate of fitness extension for unfired pressure vessels/steam boilers within 45 working days | 45 days |
|
4
|
Issuance of permit to install and operate for bulk storages within 10 working days | 10 days |
|
5
|
Issuance of permit to install for pipelines within 10 working days | 10 days |
|
6
|
Issuance of permit to operate for pipelines within 7 working days | 7 days |
|
7
|
New registration of the following higien competency within 14 working days: |
14 days |
|
8
|
New registration of the following higien competency within 30 working days: |
30 days |
|
9
|
Renewal of the following higien competency within 30 working days: |
30 days |
|
10
|
Renewal of the following higien competency within 14 working days: i. Authorised Gas Tester (AGT) and Confined Space Entry Supervisor (ES) |
14 days |
|
11
|
Response of complaints towards the department within 2 working days | 2 days |
|
12
|
Response of application for talks and exhibitions on Occupational Safety and Health within 6 working days | 6 days |
|
13
|
Commencement of forensic engineering investigation within 36 hours of notification on accidents/incidences | 36 hours |
|
14
|
Issuance of official receipt for payment over the counter within 8 minutes | 8 minutes |
|
No.
|
Client Charter
|
Duration
|
|
1
|
Issuance of permission for repair works of certificated machinery within 7 working days | 7 days |
|
2
|
Certification of engine drivers within 30 working days | 30 days |
|
3
|
Certification of scaffold erectors within 7 working days | 7 days |
|
4
|
Issuance of permit to install (PTI) for factories and installations within 7 working days | 7 days |
|
5
|
Registration of factories and installations within 25 working days | 25 days |
|
6
|
Registration of certificated machinery within 25 working days | 25 days |
|
7
|
Investigation of: | |
| i. Complaints within 3 working days | 3 days | |
| ii.Fatal accidents within 24 hours | 24 hours | |
|
8
|
Registration of building operations or construction engineering works within 14 working days | 14 days |
|
9
|
Issuance of crane operator certificate | |
| i. New registration within 7 working days | 7 days | |
| ii.Renewal within 14 working days | 14 days | |
|
10
|
Process registration/renewal applications as Construction Site Safety Supervisors for each completed application within 30 working days | 30 days |
